Mobile Fault Diagnostic
Mobile Diagnostic Procedure – How it works
Call us out and we will be right on our way. From £50 + VAT (based on distance and initial introduction of the fault symptom) we will send a mobile mechanic to your address as soon as possible, depending on availability with all tools and equipment, that suits your vehicle make and model. Once he establishes what’s wrong with your vehicle, there are four further steps possible:
1) Technician will rectify the fault if no replacement parts are required and if he will manage to do this within 40min of arrival time – it will not cost you anything extra.
2) If technician diagnose fault with one of the components, and the repair can be done onsite he will give you a written estimate displaying cost of replacement part and labour to replace it. Once you give us OK to go ahead, we will return with replacement part to carry out repair at the time that’s been agreed (Most of the time technician can return in 1-2hours time with required parts as long as the parts are available locally. There is no second call out fee for that – you just pay for parts and labour / procedures to removal and installation).
3) If technician finds faulty part and the Job is big to be carried out onsite (same applies to extended fault investigation where car needs be taken to the workshop for further fault confirmation procedures), once we agree the repair cost, mechanic will tow it to our workshop with compact recovery trailer that’s installed at the back of his van. Once the Job is finished we will call you to let you know that vehicle is ready for collection or delivery. Recovery is included in your Initial first call out and it will not cost any extra. (Free recovery applies to two wheel drive cars and small vans up to 4 miles of distance. Additional miles are charged at £10.- per mile)